Week 2 Part A: Business & Consumers: Communication and Reviews

 The Evolution of Communication Between Consumers and Businesses

Platforms like Yelp, Google Reviews, and Facebook have revolutionized the way we interact with businesses. Now, we can leave positive comments, suggestions, and complaints about the places and services we consume, something that was previously limited to phone calls. This evolution has made it easier to share our experiences more widely and accessibly.

The Power of Social Media to Be Heard

It's impressive how the advancement of the internet has allowed us to express our opinions about a business through platforms like Google or Yelp, whether positive or negative. Before, if you had a complaint, you had to call the business directly, and many of us didn't dare to do so. However, now, with the option to remain anonymous if you prefer, some people only seek to discredit businesses so that everyone finds out, which can be harmful if it's unjustified.

Reflections on the Reviews of the Texcoco Restaurant

I read the comments about Texcoco because it's a Mexican restaurant near where I live, and I thought that everyone had been satisfied, since the times I've gone, they have been very kind to me. Their service is of very good quality, and their food is delicious. As Mexicans, we have very demanding palates, and it's rare to find a restaurant that meets all the requirements and flavors of Mexican cuisine. However, I also saw comments from people who didn't have such a good experience, and I respect their opinions.

My Approach to Leaving Reviews

Honestly, I don't usually write many comments about the places I visit. Although sometimes they send emails asking to rate the place, and I often give some stars, I believe we should use platforms properly and try to be fair with the comments we post. We have to be loyal and honest and avoid writing reviews when we are very angry, as that can unfairly affect the business.

How I Would Respond to Comments in My Own Business

If I were the owner of a restaurant like Texcoco and a customer complained or I saw that I had many negative reviews, I would take the time to see what is wrong or why many people are complaining. I would also pay more attention to the employees since sometimes, under a lot of stress, they can become irritated and treat customers poorly. Additionally, I would review the menu, the quality of the food, and hygiene, which is very important. In the end, I would look for the root of the problem and try to be fair with everyone, focusing on continuous improvement and customer satisfaction.